This job is no longer available
This job expired on 10/10/2026. It no longer accepts applications.
Technical Support L1 – English Speakers (Peru)
NTT DATA Europe & Latam · Lima
Job description
About the role
NTT DATA is seeking an English‑speaking Level 1 Technical Support professional to join its international support team in Peru. You will work on a 24 × 7 rotating shift schedule, providing first‑line assistance to users across Windows, Linux/Unix and cloud platforms.
Key responsibilities
- Provide Level 1 technical support and resolve incidents for end‑users.
- Register, monitor and manage tickets using ServiceNow, JIRA, Remedy or similar tools.
- Support infrastructure environments including Windows, Linux and Unix servers.
- Assist with basic tasks in cloud environments such as AWS, Azure or GCP.
- Communicate effectively in both Spanish and English.
- Escalate complex issues to higher support levels when required.
Required profile
- Minimum 1 year of experience in technical support or server administration.
- Fluent English (spoken) and Spanish.
- Willingness to work rotating 24 × 7 shifts.
- Residence in Trujillo, Lima or Arequipa, Peru.
Required skills
- Windows operating system.
- Linux/Unix operating systems.
- Ticketing tools (ServiceNow, JIRA, Remedy, etc.).
- Basic to intermediate knowledge of AWS, Azure or GCP.
What we offer
- Indefinite (permanent) contract from day one.
- 100 % covered health insurance and oncologic coverage.
- Food allowance card (Pluxee).
- Additional days off beyond vacation.
- Continuous training, certifications and career growth opportunities.
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NTT DATA Europe & Latam
Lima